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We offer a 30-day return policy for unworn items in original packaging with tags attached. Items must be in their original condition. Once we receive your return, refunds are processed within 5-7 business days to your original payment method.

Standard shipping takes 3-5 business days within the continental US. Express shipping (1-2 business days) and overnight shipping options are available at checkout. Orders are processed within 24 hours on business days.

Yes, we ship worldwide to over 100 countries. International shipping times vary by location, typically 7-14 business days. Customs duties and taxes may apply and are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order in real-time through our website by logging into your account or using the tracking link provided in the email.

DR. Steppers are available in US sizes 6-14 for standard widths. We also offer wide-width options for select styles. Check our size guide on each product page for detailed measurements to ensure the perfect fit.

Yes, DR. Steppers fit true to size for most customers. However, if you're between sizes or prefer a roomier fit, we recommend sizing up. Each product page includes customer reviews with fit feedback to help you choose the right size.

Yes! We offer free standard shipping on all orders over $75 within the continental United States. Free shipping is automatically applied at checkout when you meet the minimum order value.

Clean your DR. Steppers with a soft, damp cloth and mild soap. Avoid submerging in water or using harsh chemicals. Allow them to air dry naturally away from direct heat or sunlight. Use a protective spray for leather styles to maintain their quality.

Absolutely! We offer free exchanges within 30 days of purchase. Simply contact our customer service team or initiate an exchange through your account dashboard. We'll send you a prepaid return label and ship your new size or color once we receive the original item.

Yes, all DR. Steppers come with a 90-day manufacturer's warranty covering defects in materials and workmanship. This does not cover normal wear and tear or damage from misuse. If you experience any issues, contact us with photos and your order number for assistance.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with industry-standard SSL encryption to protect your payment information.

You can reach us via email at support@drsteppers.com, call us at +1 (234) 567-890 Monday-Friday 9AM-6PM EST, or use the contact form above. We typically respond to emails within 24 hours. For urgent matters, phone support is the fastest option.